Returns & Refunds
As a consumer, you have the right to cancel your order by notifying us no later than 14 days after receiving the products that you have ordered. If your order is delivered in several separate batches, the cancellation period expires 14 days after you have received the last batch of products in your order. To comply with the cancellation period, you shall send us your cancellation notice before the end of the cancellation period. If the last day of the cancellation period falls on a Saturday or a public holiday, the cancellation notice may still be submitted on the first working day after the last day of the cancellation period.
For clarity, you may always cancel an order if the order has not yet been shipped for delivery.
To cancel an order, you may either fill in a cancellation form and send it to us by e-mail at info@vaarnii.com, or send a free-form cancellation notice, for instance by e-mail. Your cancellation notice must clearly state your decision to cancel the order and return the items if the items have already been shipped for delivery at the time of cancellation. Please indicate the order number of the transaction in question in your cancellation notice. Please note that cancellations and returns must always be notified to us, and it is the responsibility of the customer to prove that the notice has been made.
You may only return to us undamaged and unused products. The items must be in their original packaging.
If you have already received the products at the time of cancellation, you must send the products back without delay, and no later than after 14 days of making the cancellation notice. We recommend that you use a traceable method of shipment, as you are responsible for the products, until they reach our warehouse. You are responsible for any damage done while returning or shipping the product to our warehouse.
Returned products will be inspected and returns will be approved only if the products are in good condition. If the return is approved, we will refund all payments received from you, except for extra costs incurred from you choosing a delivery method other than the cheapest standard delivery method offered by us during the ordering process. You are responsible for the costs associated with returning the products.
The refund will be made to you without undue delay, and no later than 14 days after receiving your cancellation notice. However, we may withhold the refund until we have received the returned products or until we have received proof of you having sent them back.
The refund will be processed using the same payment method that you used for the purchase, and no fees will be charged from you for the refund.
If there is a defect in the product, you have the right to claim compensation from us. The expiry of the return period does not impact this matter. The conditions for cases of defect are set out in the following section.